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A Shipping Policy is the document where an ecommerce store informs customers about the conditions around the shipping of goods. Your Shipping Policy should inform your customers (or potential customers) about the following:
- What shipping options you offer (overnight, standard, air mail, international, domestic only, etc.)
- How much each shipping method will cost the customer
- How long each shipping method will typically take
- How long your handling time will be between when an order is placed and when it gets shipped
- If orders must be placed before a specific time to be counted as placed during that business day
- Any restrictions to where you can deliver (no P.O. boxes, not to specific states, etc.)
- Anything else that would be material to a customer when placing an order